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Rights and Responsibilities upon Disenrollment

If you are enrolled in MoreCare for You or Morecare+: usually, to end your membership in MoreCare, you simply enroll in another Medicare plan during one of the enrollment periods.

If you are enrolled in MoreCare Home or MoreCare at Home: usually, to end your membership in MoreCare, you simply enroll in another Medicare plan.

However, if you want to switch from a MoreCare plan to Original Medicare without a Medicare prescription drug plan, you must ask to be disenrolled from our plan. There are two ways you can ask to be disenrolled:

You can make a request in writing to us. Contact Member Services if you need more information on how to do this.
You can contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.

Your membership will usually end on the first day of the month after your request to change your plan is received.

Your Rights and Responsibilities Upon Disenrollment:

  • You must continue to use network pharmacies until you are disenrolled from our plan.
  • You may only disenroll or switch Medicare Advantage plans or prescription drug plans under certain circumstances.
  • You have the right to make a complaint if we ask you to leave our plan.

Our Rights and Responsibilities Upon Your Disenrollment

We will let you know, in writing, the date your coverage ends. We have the right to disenroll you for the following reasons:

MoreCare must end your membership in the plan if any of the following happen:

  • You are no longer eligible for Medicare Part A and/or B or Medicare prescription drug coverage.
  • If you move out of our service area.
  • If you are away from our service area for more than six months.
  • If you become incarcerated (go to prison).
  • If you are not a United States citizen or lawfully present in the United States.
  • If you lie about or withhold information about other insurance you have that provides prescription drug coverage.
  • If you intentionally give us incorrect information when you are enrolling in our plan and that information affects your eligibility for our plan.
  • Disruptive behavior
  • If you let someone else use your membership card to get medical care.
  • If you are required to pay the extra Part D amount because of your income and you do not pay it, Medicare will disenroll you from our plan and you will lose prescription drug coverage.
  • If you are enrolled in MoreCare+, MoreCare Home, or MoreCare at Home and you do not meet MoreCare’s special eligibility requirements.