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Members Resources


Explore Extra Benefits

MoreCare Home (HMO SNP)
In addition to having access to medical, behavioral and social support, MoreCare offers a variety of benefits to support the whole-person health of our members.

Over-The-Counter Card

As a MoreCare member, you’ll receive $75 every 3 months to purchase eligible over-the-counter (OTC) items. Take advantage of your OTC benefit by shopping

In Stores at

  • Walgreens
  • Walmart
  • CVS Pharmacy (Not in Target stores)
  • Dollar General
  • Family Dollar
  • Mariano’s
  • Jewel Osco
  • Food4Less

Tip! Some stores label products “OTC Eligible” in the aisle.


  • Shop 24/7 by going to
  • You’ll be to see past purchases in your profile, and even track your orders!

By Phone

  • Call 1-833-569-2330 (TTY 711) to place an order.
  • Member Experience Advisors are available Monday – Friday, 7 a.m. to 6 p.m. CST.

Look for your Over-the-Counter Card in the mail when you first enroll! Once it arrives, you’ll need to activate your card before using it.

Remember: Always have your Member ID and OTC Card handy when you are placing orders online or over the phone.

If you need assistance activating your card or understanding what is covered, please contact MoreCare member services.

Grocery Card

At MoreCare, we care about your whole-health. That’s why we’re offering a new Food & Produce benefit to our members this year.

MoreCare Home members will receive $25 every three months to use on groceries. Grocery Card funds will be added to your OTC Card.

Information about our new Grocery Card benefit will be included with your OTC Card and in your MoreCare welcome kit.

Caregiver Support Services

At MoreCare we care about you and your loved ones. We appreciate how challenging caring for another can be—and how challenging it can be to depend on others for care. We’re here to support you and your caregivers with resources and tools to make your lives easier.

That’s why we’ve given you access to Caregiver Support Services through MyCareDesk and our Care Advocate Support Line – all at no cost.

MyCareDesk, provided by MoreCare:

  • a digital platform that includes a comprehensive suite of web-based tools and resources to help reduce the stress of caregiving. MoreCare members and their caregivers can use MyCareDesk to
    • Organize: Keep track of documents, appointments, tasks and photos
    • Collaborate: Create your own care team and then share information, tasks and decision making
    • Learn: Access tools and resources on topics like health, finances and senior living.
  • To get started, visit Remember: you’ll need to have your MoreCare Member ID handy to register.

Care Advocate Support Line:

  • Care Advocates are trusted, senior care experts. They listen, advise, guide and help create a path forward that you can feel confident about.
  • To speak to a Care Advocate, please call (833) 676-0660. They are available Monday – Friday, 7 a.m. to 6 p.m. CST.
  • You can also connect with a Care Advocate through the Chat feature on the MyCareDesk platform.


MoreCare members may have their transportation covered to pre-approved locations like doctor’s appointments. We cover up to 22 one-way trips.

To arrange a ride, please contact Member Services at 844-480-8528 (TTY 711).