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Coronavirus (COVID-19)
Prevention and Preparedness

MoreCare is actively monitoring the coronavirus situation and coordinating with public health authorities in Cook County. We have plans in place to keep our members, employees and provider partners safe, and as the situation evolves, we will adjust our policies to ensure access to essential care.

WHAT YOU CAN DO

Wear a Mask

Masks protect both you and the community. When we all wear masks, we take care of each other. Remember, masks should be worn over the nose and mouth.

Stay 6 Feet Apart

If you are visiting friends and family, or need to go out for things like groceries, remember to keep a distance of 6 feet between yourself and others whenever possible (this is about 2 arms' lengths away). Remember to avoid crowds whenever possible. Tip! Take advantage of senior hours at grocery stores.

Wash Your Hands

Practice good hand hygiene by washing your hands with soap and water for at least 20 seconds, especially after being in public, and/or use alcohol-based hand sanitizer with 0% alcohol.

Before You Go Out or Visit Family & Friends

In general, the more people you interact with, the more closely you interact with them, and the longer that interaction, the higher your risk of getting and spreading the virus that causes COVID-19. Before you go out, consider the following:

  • done How many people will you interact with?
  • done Can you keep 6 feet of space between you and others?
  • done Will you be outdoors or indoors?
  • done What’s the length of time that you will be interacting with people?
  • done How likely is it that people will be wearing a mask?

Take Advantage of Virtual Visits

For routine checkups and minor illnesses or injuries, take advantage of the telehealth options available to you. Providers can conduct visits by video so you can avoid traveling to the doctor’s office. If you don’t have access to video-chat technology (like a smart phone), visits can be done over the phone.

Monitor Your Health Daily

  1. Be alert for symptoms - watch for fever, chills, cough, shortness of breath, fatigue, headaches, loss of taste or smell, nausea, or other symptoms of COVID
  2. Take your temperature if symptoms develop - don’t take your temperature within 30 min of exercising or after taking medications that could lower your temperature
  3. Contact your provider for guidance and to find the closest testing site near you!
    For the most up-to-date information, visit CDC.gov/coronavirus

WHAT WE ARE DOING

The situation involving the outbreak of COVID-19 is rapidly evolving. As a reminder, we have implemented the following measures:

  • Testing is fully covered. MoreCare is taking action to ensure cost does not prevent our members from accessing medically necessary screening and testing for coronavirus. Any coronavirus test ordered by your physician will be covered with no out-of-pocket cost.
  • Vaccination is fully covered. The COVID-19 vaccine will be made available to all MoreCare members at zero cost.
  • A member support line is available. Members can call MoreCare’s toll-free customer support line with any questions at 844-480-8528 (TTY 711).
  • Members may contact their pharmacy or provider to obtain up to a 90- or 100-day supply of their medication(s).
  • Members or providers can ask their pharmacy to contact MoreCare’s Pharmacy Technical Help Desk at 888-495-3166 for prescription drug benefit assistance.
  • The Pharmacy Technical Help Desk is available 24 hours a day, 7 days a week.

If you have any questions related to the COVID-19 pandemic and how to protect yourself, please contact Member Services or your Care Manager.

Vaccine Information

MoreCare is closely monitoring the roll-out of the COVID-19 vaccine in Illinois.

Click here to download a copy of the Illinois vaccine distribution plan.

The safety of COVID-19 vaccines is a top priority.

The U.S. vaccine safety system ensures that all vaccines are as safe as possible. Learn how federal partners are working together to ensure the safety of COVID-19 vaccines. For more information on vaccine safety and frequently asked questions, visit cdc.gov/coronavirus/2019-nCoV/.

Resources

For the latest information about COVID-19 and how to keep yourself and your loved ones safe, visit or CDC.gov/coronavirus/2019-ncov/ .

You can also contact the Illinois Department of Public Health at 800-889-3931 for more information or if you are experiencing symptoms.

Click here to download a copy of our COVID-19: Emergency Resources.